Mason Manuel
Product Manager
I'm a Product Manager with a varied background across hospitality, healthcare, startups, and B2B SaaS. I have additional experience in in marketing, media production, and education.
Areas of interest include healthcare, emerging technology, the automotive industry, and education.
Work Experience
Sep 2023 - Present
Snr Product Manager
Surgical Order (SOx)
Mar 2024 - May 2024
Academic Tutor
University of South Australia
Jan 2022 - Sep 2023
Product Manager
Surgical Order (SOx)
Oct 2021 - Jan 2022
Customer Support
Surgical Order (SOx)
Jan 2019 - Jan 2022
Pharmacist
National Pharmacies
2013 - 2020
Bar Manager/Bartender
Hospitality Venues
In my Senior PM role I have been the voice of our customer, taken ownership of product delivery, taken responsibility for UX design, and have taken on team leadership responsibilities. In addition, I have:
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Executed GTM for two new products
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Led cross-functional teams for product development and GTM strategies
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Undertaken international industry and competitor analysis in the USA
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Developed and executed strategic product roadmaps
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Worked closely with our Tech Lead and development team to execute product delivery
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Oversaw enterprise-level API integrations with global partners
I have recently been working as an Academic Tutor for The Design Thinking course, which aims to teach first year IT students the foundational skills in user-centric design, cultural sensitivity, prototyping, and improving their communication skills with stakeholders and as part of cross-functional teams.
This was my initial Product Management role at Surgical Order and provided many opportunities for rapid development of my Product Management skills due to the nature of a vibrant health-tech startup.
Here's some of the tasks I was involved in:
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Obtaining user input and feedback for product innovation
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Creating PRDs, development tickets (Epics, Stories, Tasks etc.), and competitor analyses.
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Prioritised product backlog with clear communication across sales, development, and executives
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Managed customer and stakeholder relationships
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Collaborated with marketing and attended events and conferences on behalf of the company
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Collaborated with operations team on ISO27001 accreditation
This was my initial role in the software industry, I was fortunate enough to extend my core responsibilities as a Customer Support Representative to a Product role, leveraging my experience as a registered Pharmacist in the generation of a Pharmacy Logistics platform.
In my previous life as a registered Pharmacist, I displayed and further developed high levels of empathy, patience, and advanced communication skills to translate complex pharmacotherapeutic principles to patients of all cultures and backgrounds.
These roles were undertaken during my initial time in University. Tasks were varied, however, what I gained from these roles was vastly improved communication skills, greater self-confidence and personability, and importantly, a greater sense of time management and ability to work under pressure.
Education
2023
Bachelor of Information Technology
(Software Development)
University of South Australia
GPA: 6.3
ICT Capstone Project using .NET, Entity Framework, Angular Material, and Azure SQL databases.
2019
Graduate Certificate
Pharmacy Practice
NAPE/University of South Australia
GPA: N/A
Necessary for completion of the Pharmacy internship program, involved passing high-level examinations for board accreditation with a focus on communication skills, pharmacotherapeutics, and diagnosing complex presentations through detail oriented patient history.
2018
Bachelor of Pharmacy (Hons)
Pharmacy
University of South Australia
GPA: 4.1
Member of SAPSA for student union representation in both social secretary and marketing roles for event management.
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